TERMS & CONDITIONS
SHIPPING & DELIVERY
Our standard delivery option uses the Royal Mail Signed For service which ships in approximately 3 - 5 days. Orders up to £50 (including postage) can be compensated for loss or damage using this option. We can provide you with Proof of Postage should you need to claim. For orders over £50 we strongly suggest using the Royal Mail Special Delivery option. Both options require a signature upon receipt. Shipping and delivery charges will be automatically added at checkout.
International orders will be dispatched by Royal Mail International Signed For service. Please be aware that additional customs charges may be applied, this will depend upon your country's custom policies. Please review your country's custom fees and taxes before purchasing as we cannot refund based on refusal to pay any applied custom charges. Shipping and delivery charges will be automatically added at checkout.
Due to our products being 'made to order', we regrettably cannot accept returns. We ensure that every product meets strict quality control guidelines before it is dispatched but in the rare event that you consider the product to be faulty, please email firstname.lastname@example.org and we will endeavour to rectify any issues, we want to make sure you are 100% happy with your purchase!
Your details are only used for order processing and dispatch purposes, we do not share your details with any third party.